Privacy Policy — The Degree Drop

1. Who We Are

The Degree Drop (“we,” “us,” or “our”) is a Calgary-based student storage service. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information you provide directly when you:

Create an account (name, email address, password)
Book a pickup (address, phone number, item details)
Make a payment (processed by Stripe — we do not store card numbers)
Contact support (message contents)

We also automatically collect certain technical data such as IP address, browser type, and pages visited, for security and analytics purposes.

3. How We Use Your Information

To fulfill and manage your storage orders
To communicate with you about your bookings
To process payments securely
To improve our service and website
To comply with legal obligations

We do not sell your personal information to third parties.

4. Data Sharing

We may share your information with trusted third parties only as necessary to operate our service:

Stripe — for secure payment processing
Email providers — to send order confirmations and notifications
Legal authorities — if required by law

5. Data Retention

We retain your account and order information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Withdraw consent for certain uses of your data
Request deletion of your data

To exercise any of these rights, email us at hello@stashcal.ca.

7. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising or tracking cookies.

8. Security

We use industry-standard security practices including HTTPS encryption, hashed passwords, and secure token-based authentication. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a notice on our website.

10. Contact

Questions or concerns? Contact us at hello@thedegreedrop.com.